Privacy

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Privacy is one of our core values at Longwalks, and we take it very seriously. We have included some spark notes on the policy here, and the full policy is below.

What information does Longwalks collect?

We collect information that you give us at registration, such as:

  • Your phone number (to enable the account on your phone)

  • Your name, gender, photo, and birthday (to confirm your identity to your friends and contacts on Longwalks)

What does Longwalks do with my contacts?

Your privacy - and the privacy of your contacts - is very important to us. We do not store your contact list on our server, and we do not reach out to your contacts on your behalf unless you ask us to (by inviting them to Longwalks or otherwise).

Can anyone see my Path and Spark?

You choose who you talk to on Longwalks. You do not have to accept any friend requests. Your submissions (including your answers, photos, and other engagement) will just be available to your friends on Longwalks. If you would like to talk privately with a Longwalker, you may send them a secret message or a card. Furthermore, if you would like to post privately, you may post in your Journal.

How private really is Longwalks?

We do not sell your data to third parties, and we do not show you advertisements. Longwalks is a private space where you can feel comfortable sharing with those who matter most to you. No stalking, just talking!

Longwalks is new. What does that mean for me?

Longwalks is brand new, so we are letting people try out the app and give us their feedback. This testing allows us to share Longwalks with you as early as possible and make sure that the app is the best it can be. We may collect de-identified information about user habits and patterns so that we can update Longwalks to benefit you more. If you are an early user, we may reach out to ask about your user experience. You are not required to give us feedback, but we would love to know what you think!

Longwalks Privacy Policy

Effective date: June 13, 2018

Revised: November 27, 2018

At Longwalks, we know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Longwalks’ Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of service.

I. WHAT THIS PRIVACY POLICY COVERS

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, and to analyze how you use the Services. In certain cases, we may share some Personal Information with third parties, but only as described in this document.

As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at support@longwalks.com.

II. INFORMATION THAT LONGWALKS COLLECTS

Information You Provide to Us:

We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we collect Personal Information such as your phone number, your gender, a photo, and a name in order to confirm your identity to other users. We also collect your birthday month and date to notify other users of your birthday. We do not capture your location.

Longwalks accesses your photos to allow you to add them to your User Submissions. We do not store your photo library on our servers, and we only access this information when you select a photo to include in your User Submission.

Within the application, we ask for your consent to receive notifications from the Longwalks app. We also ask for your consent to receive your contact list, so that you may better navigate the Services (see who is on the Longwalks app, invite friends to join a conversation, etc.). By giving consent, you confirm that you are authorized to provide us such contact list numbers.

Longwalks accesses your photos to allow you to add them to your User Submissions. We do not store your photo library on our servers, and we only access this information when you select a photo to include in your User Submission.

In the future, if you provide your email address and consent to email offers, we may send you promotional emails, recommend certain products or services, or email you about your use of the Services. We will stop contacting you if you email us at support@longwalks.com and request that we cease contact.

Information Collected Automatically:

When you make an account, we collect your device ID and device type. We may collect de-identified information about your habits and patterns on the Longwalks app. We collect such information so that we can better understand how to update our app in a way that benefits you. For example, this data can tell us how often users engage with a particular feature of the Services, and we can apply that knowledge to make our features better serve as many users as possible. We may also use this data to customize your experience, based on your usage patterns.

We may ask for your permission to communicate with you directly to ask questions about your user experience. You can refuse our permission to ask you questions, and you are also not required to answer any questions.

III. DETAILS ABOUT SHARING PERSONAL INFORMATION

We do not rent or sell your Personal Information in a personally identifiable form to anyone, provided certain Personal Information may be transferred in connection with business transfers, as described below. We may share your Personal Information with third parties only as described in this section:

Agents: We may employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

User Profiles: Certain user profile information may be displayed to other users to facilitate user interaction within the Services. Please remember that the photo and name that you upload to your user profile (along with any Personal Information or content that you voluntarily disclose on Longwalks in a manner that other users can view) can be seen by your friends on Longwalks. Your user name may also be displayed to other users if and when you complete prompts, send messages, cards, or comments, upload images/gifs/photos/videos, or interact with users in another way through the Services.

Third-Party Service Providers: Longwalks is committed to keeping your information from third parties when possible. However, due to our early stage of application development, we employ other companies and individuals to perform certain functions on our behalf. We are working on building our own resources for such functions. In the meantime, here is a list of our providers and their functions for your reference:

  • All Application Data (such as User Submissions, Personal Information, and any other Content associated with the Services) is stored in Firebase Google Cloud, which also helps us to improve the reliability and stability of our app.

  • Some recent data remains in cache, which will be hosted on Amazon Web Services.

  • We use CleverTap for the collection of analytical data to help us better understand how our customers and users use our Services.

  • In order to associate your device with your account, we use an Account Kit login from Facebook. When you use this kit, Facebook only receives your phone number and device information. This login does not provide us with any information from your Facebook account.

These third party service providers must process your information in accordance with this Privacy Notice and as permitted by applicable data protection law.

Protection of Company and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others.

IV. RESIDENTS OF THE EU AND UK

We intend to provide the Services within the United States. However, if you are a resident of the European Union (“EU”) or the United Kingdom (“UK”), you may have certain additional rights, as detailed below. For purposes of this notice, “Personal Data” has the meaning ascribed in the EU General Data Protection Regulation (“GDPR”).

Processing Bases

To process your Personal Data, we rely on the following legal bases:

  1. For the performance of a contract we have with you (for example, if you use our Services)

  2. For compliance with a legal obligation to which we are subject (such as when we are obliged to comply with lawful requests from competent authorities such as law enforcement)

  3. For the purposes of our legitimate interests (such as tailoring your experience on our Services), provided that such processing does not outweigh your rights and freedoms

Your Rights

To the extent of a specific element of our processing of your Personal Data relies upon your consent, you may withdraw such consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.

If you wish to object to the processing of your Personal Data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please contact support@longwalks.com with the subject: ATTN: GDPR Opt Out.

You may have these additional data privacy rights under applicable law. You may contact  support@longwalks.com and request any of the following:

  1. Access: You may request that we confirm whether or not we are processing your Personal Data. If we are, you may request a copy of your Personal Data, which we will provide free of charge, together with information about the processing, such as the purposes of the processing and the categories of Personal Data concerned. This can be requested through the Settings tab of your user Profile. However, this is not an absolute right and the interests of other individuals may restrict your right of access. We may decline or charge a reasonable administrative cost for requests which are excessive, particularly if repetitive.

  2. Rectification: You may edit some of your Personal Data when you have access to do so. You may also ask us to change, update or fix your Personal Data in certain cases, particularly if it’s inaccurate.

  3. Erasure: You may request the erasure of your Personal Data.

  4. Restrict Processing: You may ask us to restrict the processing of your Personal Data under certain circumstances, such as if your Personal Data is inaccurate or unlawfully held.

  5. Data portability: You may ask for a copy of the Personal Data you provided to us in a structured, commonly used and machine-readable format and you may have the right to transmit this data to another entity.

  6. Object: You may object to the processing of your Personal Data on grounds relating to your particular situation under certain circumstances, for example for direct marketing. If you have a right to object and you exercise this right, your Personal Data will no longer be processed for such purposes by us, unless there are overriding compelling legitimate grounds for the processing or as otherwise provided under applicable law.

Please note that we may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by applicable law.

International Transfers

Personal data may be transferred to and processed by recipients that are located inside or outside the European Economic Area (" EEA"). For recipients located outside of the EEA, some are certified under the EU-U.S. Privacy Shield and others are located in countries with adequacy decisions and, in each case, the transfer is thereby recognised as providing an adequate level of data protection from a European data protection law perspective. Other recipients might be located in countries which do not provide an adequate level of protection from a European data protection law perspective and for which we will base the transfer on appropriate safeguards, such as standard data protection clauses adopted by the European Commission or by a supervisory authority, approved codes of conduct together with binding and enforceable commitments of the recipient, or approved certification mechanisms together with binding and enforceable commitments of the recipient.

V. OTHER QUESTIONS YOU MAY HAVE

Is Personal Information about me secure?

Your account is protected with restricted access for your privacy and security. You must prevent unauthorized access to your account and Personal Information by protecting your phone appropriately.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately we cannot guarantee complete security. We use industry-standard techniques to protect your privacy, and we want to keep the Longwalks community a safe and positive place to engage with others. However, you understand and agree that unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. You agree to forthwith notify us upon any unauthorized access or security breach to your account.

What Personal Information can I access?

You have the option to view your data under the Settings tab, which can be found in your Profile section of the application. If you have any further questions about viewing your personal information, please contact us at support@longwalks.com.

What choices do I have?

The Settings menu in the mobile application gives you the option to edit your profile and update your information. When you update information, we may maintain a copy of the unrevised information in our records. We may use aggregated data derived from or incorporating your Personal Information after you update it, but not in a manner that would identify you personally.  

You can deactivate your account through the Settings tab in the mobile application. Once you deactivate your account, we will store your Personal Information on our servers for 14 days, in case you would like to reactivate your account. After that time period has passed, this data will be deleted permanently. Your previous engagements with other users on the app will appear under the name “Anonymous” in their app archives.

Will Longwalks ever change this Privacy Policy?

As we improve our Services in the future, we may need to change this Privacy Policy. If this policy changes, we will alert you to such changes by placing a notice on the Services and/or by some other means. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.  

What if I have more questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@longwalks.com, and we will try to resolve your concerns.