Frequently Asked Questions

What is Longwalks and how does it work?

Longwalks is a mobile app with daily journal prompts for you to answer and share with friends. To learn more about how it works, click here.

Where can I download Longwalks?

You can download Longwalks now on the App Store and the Android Store.

How old do I have to be to use it?

To create a Longwalks account on your own, you must be 13 years old. That being said, we hope to provide journaling tools to people of all ages, so our policies may change in the future.

Do I have to pay for it?

Longwalks is free! As the app develops, we may offer some optional paid features to enhance your Longwalks experience.

Why does Longwalks ask to sync my contacts?

Syncing your contacts lets you see who’s on Longwalks and who’s not. It also makes it much easier for you to add friends.

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Troubleshooting

I’m not seeing the number of people who’ve tapped on the heart on my friends’ posts.

We want Longwalks to be a place where everyone feels appreciated and equal, so we don’t count and compare engagement between users. Certain statistics (like how many friends you have or who’s tapped on the heart on your journal) are only for you to see. Other users cannot see your statistics, just as you cannot see theirs.

I want to edit my profile, change my notifications/contacts settings, or log out.

Tap on the Profile icon on the bottom left of your screen. Then, tap on the Settings icon at the top right of the screen. In your Settings, you can click:

Edit Profile to update your profile information

Permissions to change the permission settings for your notifications or contact access

Logout to log out of your account.

The settings tab also gives you the option to invite friends, unblock friends, or send feedback.

I want to report a Longwalker, hide their journal, block them, or end our friendship.

Click on the three dots at the top right of your friend’s journal. This will give you the option to report them or hide their journal. If you would like to end this friendship or block this friend, head to the friendships tab in your app and search their name. Then, click on the settings button on the top right of the screen for the option to block this friend or end your friendship.

My app crashed or is experiencing another problem.

We are really sorry that this happened. We are a new app, so sometimes we run into a speed bump! Our development team is immediately alerted if your Longwalks app ever crashes, so that we can figure out the issue ASAP. We recommend re-starting the app if you are having issues.

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Anything else? Let us know:

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